Consistent, comprehensive quality services should be available to all statewide. In efforts to deliver high quality services throughout the state, Referral specialists utilize and share a variety of resources.
Visit the Orientation and new hire resource page for samples of: referral job description, service standards, CDD orientation process, acronym alphabet, training plan, work cycle, CCR check list, Answering the Call, Best Practice Handbook, intake script, and BFIS support.
The Service Group Best Practices Handbook provides meeting operating principles and a collection of VACCRRA policies that apply to specialists.
Out of service area requests provides information on towns served by agency.
Sample referral packet provides information frequently used by referral specialists throughout the state to best meet the needs of parents. This includes sample peer recommended materials, links to brochures and helpful websites.